退款政策

We unfortunately don’t have a full return policy due to the nature of this service , we can only provide refunds and returns on products that have not been made to order or are customised products.

To be eligible for a return, your item must be  the same condition that you received it in, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at mrskicksinfo@gmail.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right, baring in mind all items that leave the store are quality checked and will be aware if they have been tampered with as we take photos of all our customised products before shipping out for proof.


Exceptions / non-returnable items
Certain types of items cannot be returned or exchanged like perishable goods (such as custom products, special orders or personalised items.) Please get in touch if you have any questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards...


Exchanges
The fastest way to ensure you get what you want is to return the non customised product and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.