We unfortunately don’t have a full return/cancellations policy due to the nature of this service , we can only provide refunds , returns or cancellations on non customised items, this is because everything is individually made for each customer.
To be eligible for a return, your item must be the same condition that you received it in, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective or damaged, so that we can evaluate the issue and make it right, baring in mind all items that leave the studio are quality checked and will be aware if they have been tampered with, as we do take photos of all our customised shoes before dispatching.
Exceptions / non-returnable items
Certain types of items cannot be returned or exchanged like perishable goods (such as custom products, special orders or personalised items.) Please get in touch if you have any questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards...
The fastest way to ensure you get what you want is to return the non customised product and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.