FAQ

Q: Are your shoes genuine? Yes! All of our custom sneakers are Lawfully sourced from verified UK , EU & US retailers. 

 

Q: What shoe size am I? All of the custom shoes we sell are UK sizes, If you have trouble finding yourself the correct size , head over to Nike's size guide HERE 

 

Q: How do I look after my shoes? If you’d like to know how to look after your custom sneakers, Head over to our help page on AFTERCARE HERE we also include a helpful guide within your order to ensure you get the most out of your new custom sneakers!

 

Q: Do we accept Klarna? You can now pay later using Laybuy Or klarna payments, giving you more ease across your purchase!

 

Q: Can I request my own design and how much would it be?  You can contact us HERE with your ideal custom sneaker request and shoe size , prices are quoted upon the work you’d like done

 

Q: Can I cancel my order? Unfortunately we do not offer any cancellations on custom orders , everything is made to order and is a final sale, if you order the incorrect shoe size please contact us if its within a 24h time gap.

 

Q: How durable are the customs? We design all of our shoes with precision ensuring maximum durability, The sneakers can be worn in any weather types with the correct use and of course correct shoe aftercare, remember the shoes are not completely indestructible.

Q: Are you a legitimate company? Yes! , Please Find the company information by inputting Mrskicks LTD  HERE Also Find us on Trustpilot! , Click HERE to read reviews  

 

Q: How long do I need to wait till I receive my shoes? The current ETA to receive your personalised shoes is 2-3 weeks, however you may find the shoes arrive quicker this is just a rough estimate.

 

Q: Where do you ship to? We ship worldwide, with FREE UK & EU tracked delivery, Find out more HERE