Q: Are your shoes genuine? Yes! All of our Sneakers are Lawfully sourced from the retailers itself.
Q: what is your Refund/Returns policy? We unfortunately cannot accept refunds on any custom item, This is due to the nature of the company that reworks Nikes original sneakers. Please be advised ALL sales are FINAL.
Q: What shoe size am I? All of the sneakers in UK sizes are unisex , If you have trouble finding yourself the correct size , head over to Nikes size guide HERE
Q: How do I look after my shoes? If you’d like to know how to look after your custom sneakers, Head over to our help page on AFTERCARE HERE
Q: Do we accept Klarna? You can now enjoy wearing our shoes and paying the rest later with Laybuy Or klarna payments!
Q: Can I cancel my order? As long as it hasn’t Been more than 24h , We will accept Any cancellation.
Q: How durable are the customs? We design all of our shoes with care and precision ensuring maximum durability, The sneakers can be worn in any weather types.
Q: Are you a legitimate company? Yes! , Please Find us on companies house by inputting Mrskicks LTD HERE Also Find us on trustpilot! , Click HERE to read some mrskicks reviews!
Q: How long do I need to wait till I receive my shoes? The current ETA is 20-30 working days.
Q: Where do you ship to? We ship completely worldwide, We offer FREE uk & Eu delivery.
Q: Can I request my own design and how much would it be? You can contact us HERE with your design ideas and size , Bare in mind all prices are quoted upon the work you’d like done.